What To Do In an Emergency

FIRE

Do not store flammable liquids, bottled gas or paraffin in your home

Always keep fire doors shut, and keep exit routes clear

Residents must not install gates on balconies to section off the landings outside their properties. These will be removed and you will be charged

Do not overload sockets

In the event of fire call 999

GAS

Make sure you know where your gas meter and main supply tap are.

If you think you may have a gas leak or can smell gas you should:

Open the doors and windows

Switch off all gas appliances

Do not use matches, candles or smoke.

Do not turn electrical switches on or off

If you can still smell gas, turn the gas supply off at the mains and phone

GAS EMERGENCY on 0800 111 999

ELECTRICITY

If you have no electricity

Check to see if other properties are affected. If they are, call UKPN on

0845 6000 102

If only your home is affected, check the main fuse box to see whether the trip switch has turned your supply off. It does this to protect you from getting injured by a faulty appliance. Once you’ve identified and disconnected the appliance you can turn the trip switch back on.

If you still have no power, contact your supplier for advice as you may have a faulty smart meter. If you have no supply after contacting your supplier, you need to contact the Coop so we can get the council to check the incoming mains supply.

WATER

If you have a leak or flood

Make sure you know where your mains stopcock is. It’s usually under the sink in the kitchen or bathroom. Turn the water off and either report a repair or call a plumber if you are a leaseholder. Do not delay as you may have a neighbour below who will be affected.

Useful Contact Telephone Numbers;

Estate Office – 0207 837 737

Islington Council – 020 7527 2000

Housing Direct for repairs 0800 694 3344

Police Non-Emergency 101